BT FINALLY Admit To Capping My Business Broadband

When I ordered my broadband with Bt (British Telecoms) I had the choice to pay £10 or £30, the expensive one being for a business account.

I chose the business account because I knew I would be transferring alot of data especially during peak hours, so away I went.

After using the service for a few months I suddenly noticed my speeds went down from 800kbps download speed to 50-100kbps, so I contacted Bt and after taking me through various steps and tasks they sent a technician to look at the problem.

He said he couldn't find anything wrong with the line or any problem in our local exchange, if Bt sent out a technician and it was a problem with our equipment, there would be a charge.

I monitored the capping more carefully, it was happening from 6pm and I wasn't sure what time it ended.

I called Bt up again complaining because I thought I was being capped, they assured me I wasn't being capped and they passed my case over to a techy again, who once again found no problem.

I then decided to file a complaint, to email Bts complaints department, after about a week of sending emails back and forth they told me I should email abuse, which I did.

I got back an auto response saying thank you for reporting network abuse and I should receive a response in 3 working days. 4 days later I sent another mail to complaints and they gave me a number I could call.

After calling the number and spending 20minutes giving them all my details because they couldn't find me on the system I realized I was in the department, they had gave me the number for the residential broadband abuse, not the business one.

After being transferred they assured me there was no capping on my account again and that all business users was capped during the hours of 6pm and 12am. I argued with them that this isn't right and as a business customer they must accept that we will be using large amounts of bandwidth. After a lengthy conversation I realized we weren't getting anywhere so I hung up and contacted complaints again.

They obviously realized this problem wasn't going away and this morning I got an email from complaints saying they had found that there was capping placed on my account which is active from 6pm til 12am.

They also said it had been active from 28th November and will end on the 28th December.

I must have contacted Bt 20 times after the 28th November and every time they assured me there was no capping.

Should I not be notified before I get capped, shouldn't I be warned first, after contacting them so many times should I be lied to??

Now I know I am definitely being capped I can work to either be released from my contact or figure out a way for them to stop limiting my service.

So if you are thinking of going with Bt for your broadband.

A; Just don't
B; Don't buy their business package.



- Distance